1. Offers
Our offers are free of engagement and do not bind our company in any way. Unless otherwise specified, our offers are valid for a period of 1 month from their date of dispatch.
Designs, sketches, depictions, drawings and/or samples are furnished at the client’s explicit request and shall be charged for in full. On no account may these documents be reproduced or handed to third parties.
2. Orders
Our offers are at all times free of engagement. A contract shall only be deemed to have been concluded following our written confirmation or at the start of its implementation.
We reserve the right to amend our prices if any changes were to arise to the prices of energy or raw materials, wages or any other cost-price components, even after the contract has been concluded.
The execution of any prototype submitted, whatever its format, will be performed at the client’s exclusive risk. We therefore decline all liability in terms of civil proceedings that may be instituted as a result of counterfeiting or infringements on copyright. The client is deemed to have obtained the necessary permission from the owner of the prototype or the holder of the copyright.
We decline all liability for any damage to or losses of originals and objects owned by the client and left in our care. Upon the client’s written request, insurance cover can be extended to cover these risks, though all related premium costs will be passed on to the client.
In the event of an incorrect delivery or a mistake, whatever its nature, our liability shall be limited to the remake of the order in question. The buyer shall renounce all rights to any additional damages, whatever their nature.
3. Delivery terms
Our delivery terms are indicative and do not in any way constitute a guarantee. Delays can never give rise to the payment of damages nor to the rescission of the contract.
4. Complaints
Complaints on grounds of (a) non-conformity, 8 days after delivery of the goods and (b) hidden defects shall only be entertained if they are forwarded by registered letter, 8 days after detection of these defects and maximum 1 month after delivery.
The filing of a complaint does not release the client from his obligation to pay.
Goods shall not be accepted in return unless we have given our prior and written consent to do so.
Our warranty shall in any case be limited to a replacement of the goods, and, should this prove to be unfeasible, to a refund of the price.
5. Payments
All invoices become due for payment 30 days froms date of invoice, except otherwise mentioned on the invoice. If an invoice is not fully paid when due, we reserve the right to charge, by law and without notice of default, a fixed compensation equal to 15% of the amount due and equal to a minimum of 50 USD on top of the amount due. The interest on the increased amount is, by law and without notice of default, equal to 1% per month, taking into account that as from the first of every month, the afore-mentioned month is considered to be elapsed.
6. Reservation of title
We shall at all times retain full and exclusive ownership of any drawings, samples of engravings, moulds, programmes etc., which were produced or commissioned by us for the purpose of executing any orders placed. We do however undertake to store them for the exclusive use by the client.
The goods supplied shall remain the exclusive and unalienable property of the seller until the principal, interests, charges and taxes have been settled in full. However, any risks are transferred to the client as soon as the goods leave our warehouses. In the event of default, we are entitled to forthwith rescind the contract subject to a simple written notification issued eight days after a formal notice to pay has remained without effect and without prejudice to the right to seek reimbursement of the costs and losses incurred.
7. Cancellations
Order cancellations shall not be accepted unless they have been made in writing. Cancellations are only deemed to be valid on condition that we have given our consent in writing.
8. b-token U.S.A., Inc's Return/Refund Policy
At b-token U.S.A., Inc. our goal is for your to be completely satisfied with your order. However, we are only able to accept returns of those items which are received in damaged condition or are not usable because of manufacturing defects. Please check your order for damage or defects immediately upon receipt as there are absolutely no returns unless the damage or defect is reported to us within seven (7) days of your receipt of your order. In the event you receive merchandise which you feel is either damaged or defective, please call us at 305-735-2065 or send an email to sales@b-token.com and we will work with you to diligently resolve the issue. If appropriate, you will have the option of having us replace the defective or damaged merchandise or receiving a refund or credit against future purchases equal to the cost of the damaged or defective merchandise. If necessary, we will arrange for the pickup of any misprinted, damaged or defective items at no cost to you.
9. b-token U.S.A., Inc's Privacy Policy
When you place an order with b-token U.S.A, Inc. we collect certain information from you in order to better serve you. This will include your email address, name, shipping and billing addresses, phone number and credit card information. At times we ask for other information. You are not required to provide this information in order to simply browse our website. We use "cookies" to enhance your experience and to permit us to gain information about visitors and their visits to our website.
We use the information we collect to enable us to more quickly process your transaction and to enable us to communicate with you concerning your current order or in future. You may opt out of future communications by sending an email to sales@b-token.com advising us that you do not wish to receive communications from b-token U.S.A., Inc. in the future.
The information you provide is maintained in a secure network environment which is only accessible by a limited number of individuals who have special access rights and have pledged themselves to secrecy. When you place an order with b-token U.S.A., Inc. it is processed through a secure server.
We do not, and will not sell, trade, or otherwise transfer your personal information to outside parties unless we provide you with advance notice. The term "outside parties" does not include those companies which are affiliated with b-token U.S.A., Inc., including but not limited to b-token bvba, not does such term include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, each of whom has agreed to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other's rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We reserve the right to change, modify, or amend our Privacy Policy at any time. Accordingly, please review our Privacy Policy often to see if we have made any changes. Use of this website confirms your consent to our Privacy Policy, as modified from time to time.
10. Product Liability
b-token U.S.A., Inc. does not represent or imply that any product purchased from b-token U.S.A., Inc. is in fact fit for or useable for its intended use.
b-token U.S.A., Inc. does assume any legal responsibility or liability for any product purchased from b-token U.S.A., Inc., including but not limited to any responsibility or liability for any special, indirect, or consequential damages arising out of or in connection with the use of products purchased from b-token U.S.A., Inc. whether or not the product is in fact used for its intended purpose.
11. Disputes
Any disputes concerning the conclusion, validity, the interpretation or the implementation of the present contract and any ensuing contracts shall be governed by Belgian law. The courts of Turnhout shall have sole jurisdiction to take cognizance of any claims.
